ResearchBuddy AI is committed to customer satisfaction. This transparent refund policy is aligned with Bangladesh's Consumer Right Protection Act 2009.

You are eligible for refunds in the following scenarios.

If you cancel your subscription within 7 days of purchase or renewal, you are eligible for a full refund. This applies to: • Monthly plans • Quarterly plans • Annual plans

You may request a refund when: • The platform experiences significant outages exceeding 24 continuous hours, OR • We fail to provide core features due to our error

Within the first 7 days of subscription, you may request a refund if dissatisfied, provided you have made only light use of paid AI-assisted features and premium tools.

Refunds are not available when: • The 7-day window has expired • You breach the Terms of Service resulting in account suspension • Your purchase involved free trials or promotional offers • Auto-renewal occurs after the refund window closes

To request a refund: 1. Contact Support within 7 days with your account details, payment receipts or transaction IDs, and reason for refund request. Email: support@researchbuddy.tech 2. Await Review: Our team will review your request within 5 business days. 3. Receive Refund: Approved refunds will be issued within 10 business days to your original payment method.

For Annual Subscribers: If you cancel after day 7 but within 30 days, you may receive pro-rated refunds for unused portions. This is calculated as: • Unused months / Total subscription length × Amount paid • Minus a 10% administrative fee • Discretionary and subject to company review

This policy adheres to Bangladesh's consumer protection standards. We guarantee refunds when services fail to meet promised standards or when required by law.

Updates to this policy will be posted on our website. Significant changes will be communicated via email or in-app notifications.

Email: support@researchbuddy.tech Address: IT Business Incubator, CUET Chittagong, Bangladesh

Q: Can I get a refund after 7 days? A: Generally no, unless there was a service outage or platform failure. Pro-rated refunds may apply for annual subscribers within 30 days. Q: How long does the refund process take? A: Review takes 5 business days, with funds returned within 10 business days of approval. Q: Do I get a refund if I cancel during a free trial? A: No, free trials are non-refundable. Q: What if I've used most of my refund window — can I still get a refund? A: Yes, as long as you're within 7 days of purchase/renewal and meet the eligibility criteria.